Are you ready to take the lead in an established premium boutique located on one of Brussels' most elegant shopping avenues? For our Lacoste boutique on the Louizalaan, we are looking for an experienced and driven Floor Manager who excels in premium service, team leadership, and operational excellence. You will play a key operational role on the shop floor and grow towards Assistant Store Manager.
At Lacoste, we play by four values
Play as One Team
You support the Store Manager in steering the team, ensuring collaboration, consistency, and a unified customer approach. You coach on the floor, energise the team, and create a positive working atmosphere that drives performance.
Play with Elegance
You represent the Lacoste spirit through your professional presence, attention to detail, and commitment to refined service. You safeguard visual standards, ensure a premium environment, and elevate the boutique's presentation every day.
Play with Audacity
You take initiative, identify opportunities, and act on them. You optimise daily operations, signal improvements, and contribute to the boutique's continuous development. You are proactive, structured, and unafraid to bring forward new ideas.
Play with Tenacity
You are results-driven and maintain focus on KPIs. You guide the team through busy moments, support clienteling efforts, and ensure commercial goals are met. You turn challenges into opportunities and stay committed to consistent performance.
Your responsibilities
Lead the floor during your shifts and coach the team in real time
Drive sales performance and service quality with clear KPI focus
Strengthen existing client relationships and promote clienteling
Oversee replenishment, stock accuracy and maintain VM standards
Support onboarding, training and motivation of the team
Identify operational improvements and implement them in collaboration with the Store Manager
Ensure smooth daily operations in a high-traffic boutique environment
What you bring
Minimum 3 years of leadership experience in premium or luxury retail
Strong communication skills and a confident, professional presence
Fluency in French and English (Dutch is a plus)
A commercial mindset with a natural drive for results and service excellence
Strong sense of organisation and eye for detail
Flexibility to work weekends and public holidays
What we offer
A key position within an established Lacoste boutique on the Louizalaan
A premium and dynamic working environment within an iconic global brand
Strong development path towards Assistant Store Manager
Competitive salary and performance-based bonus
Attractive employee purchasing benefits
Ready to step onto the court?
Please send your CV and motivation letter in English to Amanda De Leijster. All applications will be handled confidentially.
Location: Brussels – Louizalaan
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