Customer Support Specialist
We are seeking an experienced Customer Support Specialist to join our team based in Brussels.
Mission
The ideal candidate will be the front line of customer experience, providing empathetic, technical, and proactive support. They will own customer issues end-to-end, collaborate across teams, and help shape how we support our customers.
The Team
Our Support team consists of 6 members divided into first and second lines of support and a User Documentation specialist.
You'll join a close-knit team with a strong sense of camaraderie and collaboration. We foster a friendly, respectful atmosphere where everyone helps each other grow and succeed—teamwork and positivity are at the core of how we work.
Our team is part of the Product department, working closely with Product Managers, Implementation specialists, and development teams to address customer needs.
We are looking to replace an experienced team member in the first line of support while building efficient support processes and improving customer experience.
About You
You should have a passion for customer support and want to build a career in this field. Experience in B2B software is essential, as well as a strong team culture. You should also be eager to grow within the industry.
Skills and Qualifications
* Excellent Communication Skills – Clear writing and speaking skills with empathy and precision.
* Customer-Centric Approach – Genuine care for helping people and improving their experience.
* Technical Knowledge – Comfortable understanding and explaining technical concepts.
* Problem-Solving Skills – Critical and analytical mindset when approaching challenges.
* Proactive Approach – Anticipate, initiate, and follow through on tasks.
* Organizational Skills – Manage time effectively and juggle multiple priorities.
* Team-Oriented – Collaborate effectively and share knowledge freely.
* Adaptability – Thrive in a dynamic environment and adapt to change positively.
Requirements
* Fluency in English and French.
* 2-4 years of experience in customer support in a B2B SaaS or tech company.
* Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk).
* Basic IT concepts and cloud-based applications understanding.
* Able to work independently and manage shifting priorities effectively.
Benefits
* Competitive salary package tailored to your experience.
* Flexible hybrid work model with remote work possibilities.
* Monthly net fees for Full-Time Employees based in Belgium.
* Meal vouchers, annual eco-vouchers, transportation costs reimbursement, and hospitalization insurance (DKV).
At Optimy, we empower corporations to maximize their positive impact while minimizing operational costs. Our mission is to create lasting social impact through leading organizations using our platform to run impactful programs, managing projects in 22 languages.