Responsibilities (Text Only)
Customer Centricity: - Be the trusted Technical Delivery Lead and advisor to large enterprise customers in the region. Engage at Senior/Executive level to understand customers’ overall Business and IT priorities, success measures, and challenges for adoption of Microsoft Azure AI at scale, Fabric, Databricks, and building cloud applications opportunities. - Identify resolutions to technical blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. - Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns, and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, environment setup, and code-with customers. Business Impact: - Drive growth in Consumption (Cloud & Unified Enhanced Solutions) by developing new opportunities that enable Customer Success business results through helping customers derive value from their investments and enabling local teams to execute on programmatic motions. - Enable adoption, delivery oversight, and escalation support for Cloud Adoption Factory engagements across all countries in the region. - Role model technical leadership for the country Customer Success Architects (CSAs) on all things related to unifying your Data Platform, including milestone portfolio execution, supporting local teams on customer projects, ensuring healthy growth of ACR and Enhanced solutions, meeting Factory adoption targets, handling technical escalations, fostering creation of livewires, and sharing best practices. Technical Leadership: - Drive technical thought leadership and apply new learnings to support customers and upskill internal teams. - Learn new technologies or services aligned with customer needs and common patterns in cloud-based data platforms, data lakehouses, data warehousing, ETL, machine learning. - Stay current with the latest Azure, AI, and Fabric capabilities, as well as cloud application patterns.
Qualifications (Text Only)
Required Qualifications (RQs): - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND proven experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. - OR equivalent experience. Preferred Qualifications (PQs): - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. - OR Master's Degree in the same fields AND some experience in cloud/infrastructure technologies, practice development, architecture, and/or consulting. - Proven experience working on technical projects. - Technical certifications in Cloud (e.g., Azure, AWS, Google Cloud, security certifications). - Technical experience with enterprise-scale cloud and hybrid infrastructures, architecture designs, migrations, and technology management. - Proficiency in: - Microsoft Fabric (Fabric DW, Real-Time Intelligence, OneLake, Data Integration, Data Engineering, Copilot, Data Science) - Azure Databricks - Microsoft Purview - Azure AI Foundry - Azure Databases (Azure SQL, Azure Postgres SQL, Azure MySQL, Cosmos DB)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
Benefits and perks listed may vary depending on employment nature and country.
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