About the Role: As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our software solutions.
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Your Key Responsibilities Will Include:
* Providing timely and effective support to customers via phone, email, or chat.
* Investigating and resolving customer issues in a professional and courteous manner.
* Collaborating with internal teams such as Consultants, Sales, and Developers to ensure seamless support experience.
* Helping customers navigate our software applications and features.
* Identifying opportunities to improve our software and processes.
Requirements:
* Fluent English language skills (written and spoken).
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Excellent communication and interpersonal skills.
* Diploma or degree in a related field (e.g., computer science, business administration).
Benefits:
* Competitive salary range (€35,000 - €50,000 per year) in line with industry standards.
* Opportunities for career growth and professional development.
* A dynamic and supportive team environment.
* Flexible working hours and remote work options.
About Us: We are a growing software company dedicated to delivering high-quality solutions that meet the evolving needs of our customers. Our mission is to provide exceptional support and service to our customers, enabling them to achieve their goals and succeed in their industries.