Job Title: Collaboration Systems Technical Lead
This role requires leading teams to implement, maintain and validate Microsoft Exchange and Skype for Business infrastructure solutions. The successful candidate will ensure that integration test environments are correctly configured and design, perform and report results of tests of the integration build.
Key Responsibilities:
* Leads teams to implement, maintain and validate Microsoft Exchange and Skype for Business infrastructure solutions;
* Ensures that integration test environments are correctly configured;
* Designs, performs and reports results of tests of the integration build;
* Identifies and documents system integration components for recording in the configuration management system; Recommends and implements improvements to processes and tools;
* Responsible for systems providing the Collaboration Services, on-premise and on the Cloud (MS Exchange, MS Skype for Business, MS Teams, Exchange Online);
* Provide expeditious Level 2 and Level 3 support services (including technical support to service desk and emergency on-site assistance) to ensure Collaboration services remain operational;
* Give Subject Matter Expert (SME) support to the security related components of the systems under their area (Mail security on-premise and on the Cloud).
Essential Skills and Experience:
* At least 4 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
* Proven experience in implementing, maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on commercial best practises;
* Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
* Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies;
* Practical experience of Windows Operating System, Active Directory, DNS, PowerShell scripting and the Exchange Management Shell;
* Very good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);
* Proven experience in handing and prioritizing multiple assignments;
* Proven experience in managing internal and external stakeholders;
* Very good experience with troubleshooting and providing end users' support;
* Very good problem solving and communication skills.