Would you like to join the leading international intergovernmental organization?
The Deputy Service Delivery Manager supports the Service Delivery Manager in delivering cyber security services within the CSU Brussels unit. This role encompasses active participation in endpoint and gateway security operations, cyber incident response, service governance, and continuous improvement initiatives. Success hinges upon meticulous monitoring, proactive problem identification, and fostering synergy between diverse technical and managerial teams.
Responsibilities:
Endpoint Security Operation Support
* Support the Endpoint Security Team Lead in managing day-today delivery of endpoint security services.
* Monitor endpoint security service performance, coverage, and compliance against defined security baselines.
* Track incidents, problems, changes and service requests related to endpoint security services.
* Coordinate with endpoint security engineers, users, stakeholders, vendors and other IT teams to ensure timely issue resolution.
* Support documentation, reporting on endpoint security posture, risks, and service KPIs.
Gateway Security Operation Support
* Support the Gateway Security Team Lead in managing day-today delivery of gateway security services.
* Monitor gateway security service performance, coverage, and compliance against defined security baselines.
* Track incidents, problems, changes and service requests related to gateway security services.
* Coordinate with gateway security engineers, users, stakeholders, vendors and other IT teams to ensure timely issue resolution.
* Support documentation, reporting on gateway security posture, risks, and service KPIs.
Cyber Incident Coordination
* Support the Section Head and Incident Lead during cyber security incidents.
* Support security testing, cyber exercises and incident readiness activities.
Service Management & Governance
* Assist in monitoring SLA and KPI performance across assigned security services.
* Prepare service reports, dashboards, and management summaries.
* Track licenses, renewals, and entitlements under guidance of the Section Head.
* Support problem management by tracking root cause analyses and corrective actions.
Continuous Improvement
* Identify operational inefficiencies and propose service improvements.
* Support rollout of process improvements, automation, and standardization.
* Ensure lessons learned are captured and applied.
Essential Qualifications & Experience:
* 5+ years' experience in supporting cyber security operations or security service delivery in a large and complex environment with high availability.
* Strong experience supporting endpoint security services (Trellix) and understanding of endpoint security technologies and concepts.
* Experience supporting of gateway security services (e.g. email security gateways, web proxies, firewalls).
* Experience coordinating and tracking incidents, problems, changes, and service requests across multiple teams.
* Experience monitoring cyber security service availability, performance, and compliance against defined baselines.
* Good understanding of IT service management (ITIL) principles, including SLA/KPI and reporting.
* Strong stakeholder coordination and communication skills, acting as a link between engineers, vendors, and service owners.
If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.