ECommerce
Digital marketing
About Our Client
The client is a global leader in the watchmaking industry, bringing together a unique portfolio of iconic brands spanning from accessible timepieces to high-end watchmaking. Renowned for its strong heritage, innovation-driven culture and in-house expertise, the group designs, manufactures and distributes its products worldwide. With a strong focus on creativity, quality and sustainability, it offers a dynamic international environment where craftsmanship meets modern technology and digital ambition.
Job Description
As Ecommerce & Digital Specialist, you will optimize sales through e-commerce and oversee the implementation, development and adaptation of the digital campaigns and activations while adding the BeLux touch.
E-commerce
Responsible for the BeLux webshop meaning managing a eshop in Dutch and French;
Managing eshop with Salesforce and guidelines from HQ;
Merchandising updates (staging) for each new launch: focus on copywriting
Create and manage own local activations with HQ;
Project management for special launches with local follow-up;
Close contact with HQ for new ideas regarding usability, designs, new payment- and delivery methods;
Control orders: perform manual follow-up and checks on pending orders and release orders based on security criteria;
Develop automated processes with HQ;
Manage returns: inform customer with return procedure, follow-up with logistic department and control of returns;
Close contact with different departments for eshop sales: IT, logistics, finance and customer service;
Create monthly reports with the sales stats and figures including an overview of social media campaigns, bestsellers per collection
Customer contact and support
Management of all questions related to e-commerce by e-mail and telephone with CRM Salesforce;
Pre-sales, transactional and post-sales support to customer;
Direct specific questions to the relevant departments;
Follow-up of projects related to customers;
Close contact with transporters to help customers with the delivery of their order
Digital Marketing
Discuss budget for online campaigns in Belux
Analyse reports from HQ of the digital campaigns to make future campaigns even better
Create newsletters in Dutch and French based on the guidelines from HQ
Manage Belgian & Dutch local organic Facebook page
Monthly dealermailing for all dealers in Benelux: create own template, visuals and copywriting for each new launch
Provide and prepare specific content files for dealers including images, product descriptions, price etc…
Follow-up and control of internal and external websites according the strategy
Sales (backup)
Help team with all questions related to sales by e-mail and telephone;
Work together with account manager to create orders in SAP, search for availabilities, follow-up of back orders and push orders if needed;
Allocate watches to orders when needed
The Successful Applicant
Bachelor degree (Marketing, Communication, Digital,…)
Minimum 3 years' experience in E-commerce and Digital Marketing position, preferably in a multinational environment or at least affinity in the digital world
Proven experience with CMS systems and familiar with Salesforce Commerce Cloud or willing to learn
Experience in Online Marketing platforms (SEA, Google Ads, Facebook/IG Ads), Google Analytics and EDM tool (Salesforce Marketing Cloud)
Good working knowledge of online environment - metrics, reporting, good working understanding of ecommerce principals
Ability to work on Adobe Photoshop, Canva or any editing tools
Excellent communication skills
Positive & energetic, hard-working, reliable, organized, conscientious and keen to take on more responsibility
Self-motivated, proactive, problem solving. team worker
Ability to prioritize effectively, manages multiple tasks, deal with pressure
Fluent in Dutch, French and English
What's on Offer
Attractive salary package with extra legal advantages (No company car - annual gross salary between 50-60K)
Challenging work environment
Evolutive role with strong responsibilities
Strategic and hands-on role
Stability & long-term perspective
No Home office but work in a collaborative, pragmatic environment
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