IT Commercial & Partnership Manager ServiceFreelance OpportunityLocation: Empereur, BrusselsUntil 31st December - likelihood of extension
Responsibilities:Defines and documents IT requirements (technical, operational, security) with IT teams to support Procurement's sourcing process.Reviews and validates SLA expectations to ensure they match IT standards and service needs.Monitors vendor performance against SLAs and coordinates with IT & Procurement teams to address deviations.Ensures all technical, SLA, and IP requirements are accurately reflected in contract drafts before signature.Manages IP‐related aspects for group product.
Requirements:Minimum 10 years relevant experiencesGood level of Dutch and/or French and English is required.Technical understanding of IT infrastructure, software, cloud services, and service delivery models to accurately define requirements and assess vendor performance.SLA literacy & service management skills to interpret, validate, and monitor service levels, KPIs, uptime commitments, support models, and escalation paths.Knowledge of licensing & IP concepts (usage rights, ownership, compliance, open‐source considerations, software asset management).Analytical & documentation skills to translate IT needs into clear, structured specifications for Procurement, Legal, and vendors.Cross‐functional communication to collaborate smoothly with IT teams, Procurement, Legal, Security, and business stakeholders.Risk awareness (operational, security, compliance) to identify gaps in SLAs, IP clauses, or technical requirements.Vendor performance monitoring abilities to track SLA adherence and coordinate corrective actions internally.