To reinforce our teams, we are looking for an
Experienced service desk agent speaking french & english.
Your main responsibilities
Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
Involvement in customer projects will also be expected
More specifically, the following tasks will need to be performed:
Support on network infrastructure
Call handling, tracking, dispatching, and escalation
Monitoring critical systems
Participation to infrastructure improvement projects.
Your profile
You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
Fluent in French & English. German and Luxembourgish are an asset.
Open-mindedness and readiness to work in a multicultural environment
Strong team spirit and customer orientation
Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required
ITIL certification would be a valuable asset
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.