Start date: February 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium
Skills
* Education: Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
* Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer
* Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
* Experience is demanding customer facing roles and in end-user support in general
* Extensive experience in performing user administration in MS Active Directory and Exchange
* Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment
* Competency in call centre tracking tools
* Prior experience supporting customers in use of application software
* Proficiency in using support software tools
* Strong experience with automating IT tasks and processes and procedures
Duties:
* Duties and Responsibilities: Knowledge management
* Maintains knowledge management systems and content to meet business needs
* Supports others to enable them to complete knowledge management activities and form knowledge management habits
* Supports changes to work practices to support capture and use of knowledge
* Reports on the progress of knowledge management activities
* Configures and develops knowledge management systems and standards. Application support
* Follows agreed procedures to identify and resolve issues with applications
* Uses application management software and tools to collect agreed performance statistics
* Carries out agreed applications maintenance tasks. System software
* Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning
* Applies system software parameters to maximise throughput and efficiency
* Installs and tests new versions of system software
Login and apply | Register and apply |