You will join a team responsible for the delivery and operational continuity of a mission-critical mobile application used by field professionals in a high-availability, security-sensitive environment. The application supports real-time operations on smartphones and tablets and evolves continuously through regular releases.
To strengthen operational support, we are looking for a technically grounded coordinator who acts as the central point between business analysts, development partners, and internal IT teams, ensuring incidents, changes, and releases are handled in a controlled and transparent way.
What you'll do
* Act as the technical point of contact supporting business analysts in the day-to-day operation of the application.
* Own incident and problem management, including investigation, root-cause analysis, coordination of resolution, and clear communication to stakeholders.
* Manage and prioritize incoming tickets, ensuring correct dispatching and follow-up until resolution.
* Plan and coordinate application releases in collaboration with development and infrastructure teams.
* Perform compatibility and impact testing between the application and the underlying infrastructure.
* Coordinate regular operational meetings with the external software development partner.
* Align and coordinate interactions between multiple internal IT departments involved in application delivery and support.
* Prepare and participate in steering committees, providing clear status updates, risks, and action points.
* Contribute to improving operational stability, support processes, and incident handling practices.
What are we looking for?
* You have proven experience in
incident and problem management
within an IT application or platform environment.
* You are comfortable acting as a technical coordinator between business, development, and infrastructure teams.
* You have experience managing tickets, priorities, and follow-up in operational IT contexts.
* You understand release management and theC, including planning, coordination, and validation activities.
* You are familiar with application support in environments where
security and availability
are critical.
* You communicate clearly and confidently with both technical and non-technical stakeholders.
* You work fluently in
Dutch, French, and English
.
What do we offer?
Location: Brussels (on-site)
Duration: January 2026 – December 2026
Work model: Full-time
Contract: Freelance or Permanent