About the job
Mission
As a Product Content Creator, you will play a key role in shaping and maintaining Banqups product voice and educational experience for our SME and Accountant audience. You will create, adapt, and localize high-quality multimedia content, from in-app texts and help articles to how-to videos and step-by-step guides, ensuring every user interaction is clear, compliant, and engaging.
Working closely with the Product Content Lead and Product Marketing teams, you will transform complex financial and regulatory topics into intuitive, user-friendly learning materials that help customers get the most out of Banqups products.
Responsibilities
This is what we expect of you:
1. Content Creation & Adaptation:
Create and manage all text-based product content, including in-app texts, FAQs, help articles, and user documentation. Adapt global content for the Belgian market, ensuring local relevance, tone, and compliance with legal and tax terminology.
2. Multimedia Production (Video & Guides):
Plan, script, and produce instructional videos and step-by-step visual guides that help users understand product features and workflows. Manage local production budgets and ensure professional quality and consistency.
3. Regulatory Compliance & Accuracy:
Act as the link between Product, Engineering, and Legal/Tax teams to guarantee that all local content reflects current accounting and tax regulations. Ensure Banqups communication is both user-friendly and compliant.
4. Localization Management:
Manage the localization process for Dutch and English (and optionally French) versions of product content. Coordinate with translators and maintain local terminology and style guidelines.
5. Stakeholder & Feedback Management:
Gather input from local Sales, Support, and end-users to identify content gaps and improvement areas. Communicate these insights to global Product and Marketing teams to optimize the user experience.
About Banqup
At Banqup Group, our mission is to make business easy and smart by helping organisations build strong digital connections with their customers and suppliers. We are a leading financial technology company that simplifies and automates business processes through our innovative digital solutions. Our platform connects businesses with their customers, suppliers, and financial institutions, enabling seamless electronic document processing, invoicing, payment services, and administrative workflows.
Our cloud-based open network of consumers and organisations - small or large, local or global - promotes collaboration, digital interactions, document exchanges, payments and cash flow optimisation. It also enables us and our partners to create additional data-driven services to help organisations grow.
In our trusted network we equip every verified participant with the right tools to digitise and automate business processes including order-to-cash and procure-to-pay processes. Those tools range from smart mobile and web applications over software integrations all the way to fully documented APIs.
Our vision is to become the leading digital one-stop shop solution for administrative, financial, and payment processes and communications between parties. By leveraging cutting-edge technology and a customer-centric approach, Banqup Group empowers businesses to focus on their core activities while we handle the complexities of their financial and administrative processes.
We would be happy to see
We are looking for candidates who have:
6. A Bachelors degree in Communication, Technical Writing, Multimedia Production, or a related field (Finance/Accounting is a plus).
7. At least 3 years of experience in product content creation, technical documentation, or localization.
8. Proven experience creating and editing video tutorials and visual guides (a portfolio may be requested).
9. Native or fluent Dutch and business-fluent English (French is a plus).
10. A strong understanding of local accounting or tax principles and small business practices.
11. Expert proficiency in content management systems (CMS) and video/screen recording tools (e.g., Camtasia, Adobe Premiere).
12. Excellent writing and communication skills, with the ability to translate technical or legal concepts into engaging, user-focused content.
13. Strong organizational and project management skills, with autonomy and attention to detail.
This is what you win
We offer a market-conformed gross salary that reflects your skills and experience. Furthermore we offer an insurance package (hospitalization, guaranteed income and pension benefits) and a company car including fuel- or charging pass. We provide a net expense allowance, additional vacation days and flexible hours with home based- working possibilities to allow our employees a healthy work- life balance.
Banqup Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Banqup Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.