Context
At Degroof Petercam Private Banking, expertise is at the service of our clients. Within DP Client Center, we provide technical and administrative support to all Private Banking clients, and we offer investment solutions for Mass Affluent clients. In addition to efficient digital tools, we still attach great importance to human contact.
To support our ambitions, we are looking for a Digital Care Officer to join the Client Center, our team supporting the clientele of the bank remotely, located in Brussels.
Your position
You are part of a team, servicing Private Banking and Mass Affluent clients. In this role, interactions with clients are mainly remote: by email, phone or video call.
As a key member of the team, you assist in supporting the digital Execution Only & Mass Affluent business and share your knowledge and expertise with other colleagues in the team.
You ensure the best user experience on our digital platforms for both internal and external stakeholders by providing first class support (mail, phone, infosessions) and further support the digital transition by participating in new projects:
handling of technical bugs and liaise with IT
root cause identification in case of technical issues
testing in case of new releases / system updates
Your main mission is to provide a high-quality service to clients. You are responsible for monitoring and developing the customer relationship: you analyze customers' questions and wishes and propose solutions in commercial, administrative, regulatory, and transactional matters.
You facilitate upselling towards the Private Banking activity or within the mass affluent segment.
You provide support in complying with regulatory obligations, as well as with administrative tasks in the context of these customer relations. You scrupulously comply with the Bank's external regulations and procedures applicable to the position.
You act as an ambassador to familiarize customers with digital investment solutions and remote communication channels and play an active role in digitization projects.
Your profile
You are client oriented.
You have a basic knowledge of financial markets and products and are interested in them.
You are communicative and rigorous on administrative level, have strong servicing and interpersonal skills and can build lasting relationships within a defined framework.
You take initiative and can suggest improvements.
You are a teamplayer, entrepreneurial and results oriented.
You have a keen interest in digital solutions and tools, experience in using customer relationship management systems is a plus.
You have a bachelor degree and/or several years of relevant professional experience, preferably in a client facing role.
You are fluent in French and/or Dutch (minimum level of the other language). Knowledge of English is an asset.
You are enthusiastic about being part of a team where a lot of digital challenges take place.
Our offer
For more than 150 years, Degroof Petercam has been a reference investment house. Entrepreneurship is our DNA, expertise is our fuel. You will become part of a company with highly skilled, talented and passionate experts that aim for nothing less than excellence. The impact of our work goes beyond profit by looking at business from a broader perspective, challenging those who want to intellectually. As a part of Indosuez Wealth Management and Crédit Agricole, we offer our people ongoing learning and development and mobility on an international scale.
In addition to our fascinating work environment, we also offer:
A broad offer of learning & development programs including a Degroof Petercam Academy for both professional and personal goals.
An attractive and market conform compensation package
Flexible working hours & teleworking
An Employee Social Engagement Program
Access to the same Private Banking Expertise as our clients
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