Your Role & Work Environment As a Local Major Incident Manager, you play a crucial role in safeguarding the stability and availability of our critical banking services. You take the lead in resolving Major Incidents and Priority 1 incidents, ensuring minimal customer impact and efficient coordination across teams. You will work within a team of nine specialists, part of the Site Reliability Engineering organization, whose mission is to secure 99.9% availability of our core services, 24/7. What You Will Do Major Incident Leadership Lead and coordinate all actions during Major and Priority 1 incidents. Ensure the right technical and business teams are engaged. Chair the virtual War Room when activated. Communicate regularly and effectively with stakeholders and senior management. Collaborate closely with the Bank Crisis Team when required. Post‑Incident Activities Conduct post-mortem analyses to determine root causes and identify structural remediation. Ensure follow-up of improvement actions to avoid recurrence. Create clear, business-facing incident reports summarizing impact, root cause, and remediation steps. Process & Continuous Improvement Oversee Emergency Change creation, meeting minutes, and ECAB decisions. Contribute to continuous improvement of the Major Incident Management processes and communication framework. Manage relationships with Service Delivery Centers and business representatives. Collaboration & Communication Gather input across domains and collaborate with international counterparts, including cross-border BE–NL teams. Maintain effective business and technical communication throughout all incident phases. What We’re Looking For You are a proactive, collaborative, and resilient professional who thrives under pressure and enjoys leading teams through challenging situations. You bring fresh ideas, challenge the status quo, and help others succeed. You are always a one step ahead. Required Skills & Experience Master’s degree (preferably in IT) or equivalent practical experience. Strong leadership presence, especially in high-pressure environments. Ability to work under stress and manage time-critical situations. Excellent interpersonal and organizational skills. Ability to maintain helicopter view in complex, escalated scenarios. Excellent communication in English (written & spoken); knowledge of Dutch and French is a strong asset. Experience with ITIL/Agile frameworks. Solid IT knowledge, understanding of IT infrastructure and application technologies. Strong analytical skills and experience with root cause analysis tools. Proficiency in MS Excel, PowerPoint, and Word. Banking knowledge is a plus. Flexibility to work in fluctuating hours and participate in a 24/7 on-call rotation. We offer you A clear purpose, a unique offer and a range of flexible compensation and other benefits: Personal growth & challenging work with endless opportunities to realise your ambitions An informal, dynamic environment with innovative colleagues supporting your endeavors’ A progressive and agile way of working, where new ideas are valued ahead of convention A hybrid way of working We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing. Furthermore, you can count on a range of opportunities to invest in your personal and professional growth.