As a ServiceNow HRSD (Senior) Advisor you are responsible for assisting KPMG’s clients on how to use their ServiceNow HRSD application. You will provide in-depth knowledge of the ServiceNow HRSD application and take part in every aspect of the implementation from analyzing the client’s business requirements to configuring the ServiceNow HRSD application to meet these requirements.
Your detailed responsibilities are:
* Gaining full understanding of the client’s current business processes
Collaborate with stakeholders throughout the client organization to capture and document a comprehensive set of business requirements.
* Execute FIT/GAP workshops and define target process designs aligned with ServiceNow HRSD capabilities.
* Configure the ServiceNow HRSD application to achieve the client’s business requirements.
* Create the functional designs and collaborate with the technical (offshore) team for any gaps (interfaces, custom development …) that should be solved.
* Write test scenarios and execute functional testing.
* Assist in integration testing.
* Support customers during UAT.
* Create training material and conduct training of customers.
* Assist with the architectural design and impact analysis for (new) requirements.
* Assist with estimation and planning of project activities.
* Stay up to date with the latest capabilities, functions and features in ServiceNow HRSD and spread this knowledge with the team.
* Contribute to building and implementing technical best practices and procedures.
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