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Service management support intern

Braine-le-Comte
Stage
NATO
Publiée le 18 février
Description de l'offre

Primary Location

Belgium-Braine l'Alleud

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Salary (Pay Basis)

1,334.96

Grade

INTERN

For more than 75 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO's technology and cyber hub. We are a team of 3400 civilian and military staff, working together to connect all corners of NATO and maintain its edge from 30 locations across the Alliance.

We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.

Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance's forces, and strengthening NATO's defence and deterrence posture. Fulfilling NCIA's missions is possible because of our greatest force, our people. In order to reinforce NATO's edge, we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.

About The Program

The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.

About The Internship

Internship duration: 6 months

Location: Braine-l'Alleud, Belgium

The NATO Infrastructure Services Centre (NISC) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

This internship supports the Service Delivery Manager by contributing to the drafting of official documents and high-level presentations, preparing meeting agendas and minutes, arranging duty travel agendas, and coordinating department participation in business events. You will perform service management analysis, assist in preparing reports, and act as a liaison between the department and other Agency entities to support effective communication. Responsibilities also include identifying communication gaps and suggesting improvements, organizing documentation,

and supporting staff in retrieving essential information. The role provides experience in structured service management practices, administrative coordination, and internal communications.

About You

The valuable knowledge and experience that you bring to this role is:

Incident management: Follows agreed procedures to identify, register and categorise incidents. Gathers information to enable incident resolution and allocates incidents as appropriate.

IT infrastructure: Contributes, under supervision, to routine infrastructure operation. Gains understanding of infrastructure components and services by following the activities of experienced colleagues.

Knowledge management: Maintains a knowledge management database. Leverages knowledge of a specialism to capture and classify content, taking expert advice when required.

Behavioural Competencies

Deciding & Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks
Creating & Innovating: Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems
Relating & Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others

Eligibility Criteria

To be eligible to apply for our internship program, you will need to meet the following criteria:

You are a national of a NATO member country
You are currently studying towards a university-level degree or have recently graduated in the past 12 months
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCIA is conducted in the English language

We also request that you please attach the following documents to your application form:

Copy of the university degree you have completed and/or
Proof of ongoing studies with the dates clearly mentioned if you are still studying

Application Process

The application process for an internship at NCIA is:

Apply via the NCIA Careers site by 23:59 CET Sunday 8th March 2026
If selected to progress to the first stage evaluation this will consists of a variety logic, numeracy and behavioral gamified exercises in addition to on-demand video questions aligned to the requirements of the internship
Virtual interviews will take place in the months of March and April
Conditional offer to be presented to successful candidates by early May

Compensation

Belgium

You will be compensated at a fixed taxable rate of 1,334.96 EUR per month, based on 38 hours of work per week and for reasonable travel expenses to start on day 1 and to return to your home location once the internship is complete.

Thank you for your patience while we consider your application. To learn more about NCIA and our work, please visit our website.

Future Opportunities

In support of the NCIA strategy to hire, train and retain exceptional talent the NCIA Internship Programme embeds a performance management process throughout the 6 month internship to provide high performing interns with the opportunity to continue their internship experience after their internship is successfully completed in a paid post at G8 equivalent at the duty location for 6 months to a maximum of 24 months. There is no guarantee that the internship can transfer to an Internship Temporary Personnel (ITP) as the funding is aligned to business priorities and objectives.

NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

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