Mandatory Skills / Must-Have:
* Minimum
7 years of relevant experience
in IT Service Delivery or IT Operations.
* Strong knowledge of
ITIL methodology
(certification is a plus).
* Proven experience in
managing SLAs, suppliers, and service performance
.
* Excellent
communication, negotiation, and stakeholder management
skills.
* Strong
customer focus
and service-oriented mindset.
* Analytical mindset with ability to
evaluate performance data
and drive improvements.
Nice-to-Have Skills:
* ITIL certification
.
* Experience with
Cloud or 3rd Party service management models
.
* Background in
policy establishment
,
risk management
, or
process improvement
.
* Experience with
asset and license management
tools.
* Bachelor's or Master's degree in
Computer Science, IT, Business Administration, or related field
.