Overview
At Akkodis, we are one of the global leaders in engineering across IT, aeronautics, energy, and other high-tech sectors. With 50,000 experts in 30 countries, we deliver innovative and sustainable technological solutions for our customers.
We are looking for a Reactivity Engineer to lead rapid problem resolution and product performance improvements for one of our clients in the automotive/high-tech industry.
Responsibilities
* Receiving and analyzing product complaints from the field, diagnosing errors and debugging issues
* Leading investigations and coordinating cross-functional teams to resolve product issues
* Collaborating with suppliers when third-party components are involved
* Acting as the liaison between production, quality, development, and suppliers to ensure rapid solutions
* Preparing documentation, including summaries and detailed records in Jira or similar systems
The profile
Background
You hold a degree in Engineering or a related technical field, with experience in problem-solving roles involving products, production, or quality.
Must Have
* Strong analytical and hands-on problem-solving skills
* Experience managing cross-functional teams in a fast-paced, reactive environment
* Familiarity with task and issue tracking tools such as Jira
* Excellent communication and leadership skills
* Ability to interact effectively with design, development, and supplier teams
Nice to Have
* Experience in automotive, electronics, or high-tech manufacturing industries
* Previous exposure to warranty or field complaint management
* Knowledge of continuous improvement or root cause analysis methodologies
* Direct link with a Business Manager for personalised support
* Technical training to develop your skills
* Career prospects in a stimulating environment
* A corporate culture focused on safety, quality, and innovation
Our recruitment process
Stage 1: Initial telephone interview (15 min) with @Kenny, Talent Acquisition.
Step 2: Interview (60 min) with a Business Manager.
Step 3: Interview (60 min) with the client.
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