We are looking for a Service Desk Agent for a key client based in Belgium.
Main tasks
Performs Digital Workplace support activities
Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
User guidance and support regarding the use services, software and applications
Follow-up of incidents and user request
Requirements
Minimum experience
~3+ years of experience
Certifications (1 from the below)
• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• (Advanced) Windows troubleshooting for IT
• Call Centre Associate Certified (or equivalent)
Knowledge and skills
For the first line:
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
• Knowledge of Basic tasks related to:
o Account management
o Network setup and protocols
o Backup and restore procedures
o Antivirus management
o Patch and software distribution
o Scanning and Printing understanding;
For the second line
• Demonstrated commitment to deliver quality.
• Ability to train (train-the-trainer principle).
Language
English language required (B2 min)
French is nice to have
Location
~ Brussels, Belgium (Hybrid: 2 days remote, 3 days on-site)