Job Title
This role is responsible for leading and managing the European Customer Care function across all business units. The job holder will be accountable for ensuring a high-quality, customer-centric service experience by defining clear standards, leadership principles and processes along the Order-to-Cash value chain.
* The successful candidate will hold pan-European responsibility across multiple countries, business units and service set-ups.
* They will lead direct teams of 4-5 Customer Care Team Leads and indirectly manage over 20+ employees.
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About Us
We are seeking a highly skilled professional to join our organization in this critical role. If you have a passion for delivering exceptional customer experiences and have strong leadership skills then we want to hear from you!