We are seeking for a Service Desk Agent for a key client based in Belgium.
Knowledge and skills
For the first line:
Good Knowledge of Workstation support and Administration (Windows 10 and above);
Good Knowledge of Office applications (Office 2016 and above);
Basic knowledge of Server environment ( Windows/Linux ) and Active Directory services;
Strong knowledge of MS office applications.
Experience with Windows-based end-user computers.
Good understanding of the main mobile devices platforms and core mobile applications.
Technical certifications and trainings (1 from the below )
~ Windows 10 MCSA
~ Microsoft 365 Certified: Modern Desktop Administrator Associate
~ IT Helpdesk Professional (or equivalent)
~ Google IT Support Professional Certificate
~ Microsoft Office Specialist (MOS)
~(Advanced) Windows troubleshooting for IT
~ Call Centre Associate Certified (or equivalent)
Requirements:
Account management
Network setup and protocols
Backup and restore procedures
Antivirus management
Patch and software distribution
Scanning and Printing understanding
Experience:
~ Minimum 3 years of experience.
Languages:
English at B2 level.
French nice to have.
Location:
~ Brussels, Belgium (Hybrid: 2 days remote, 3 days on-site)