Location:Kortrijk, BE
The team lead of the service repair centre Kortrijk (40+ persons) will manage and supervise the service repair team to assure a timely and qualitative repair process in line with the company repair policies and customer needs.
Purpose of the job – accountabilities
* Fulfill contractual obligation towards our customers : steer and follow up the overall performance of the service repair team in order to create the optimimum customer satisfaction, even if these services are delivered through third party vendors
* Steer to meet internal targets on inventory return values (return warehouses on swaps, sales returns and demo) in alignment with the various business units
* Define and plan resources needed to achieve the KPI targets
* Advise and consult R&D in serviceability aspects of new product introductions
* Ensure the team members keep motivated and develop their skills and experience
* Ensure timely planning of needed materials to perform the repairs
* Keep team members aware of safety, quality, repair, efficiency, housekeeping, houserules and behavior etc. and capture improvement ideas for continuous improvement purposes
Required competencies
Education:
* Bachelor's degree or Technical Master, or equivalent through experience.
Experience:
* 5 years of experience in service or production environment
Competencies:
* Positive can-do mentality
* Relationship management
* Make sound judgement
* Value diverse perspectives
* Engage and inspire
* Nurture a culture of trust
* Drive for results
* Ensure execution
We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.
D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.