NTT DATA is actively looking for a Senior Support Engineer for one of our clients in Brussels. They are working in hybrid mode (2 days onsite, 3 days working from home). It is a freelance position.
The partner requires a senior 'support engineer' to allow to meet two objectives:
- The resolution of front-line tickets;
- The training of the person in charge of the first line to bring her up in competence and reduce the volume of tickets transmitted to the second line
Daily tasks:
- Take care of the installation and configuration of computers as well as software
- Support end users in their daily requests
Analyze user requests to detect underlying trends and
potential problems
- Respond in a timely manner to issues and service requests
- Plan and perform scheduled maintenance updates
- Keep the IT inventory up to date
- Create accounts and assign access to new users
- Repair and replace equipment if necessary
- Testing new technologies
- Assist the Business Application Owner in coordinating and testing projects
- Manage IT assets
- Intervene in the maintenance of the IT infrastructure;
- Participate in the implementation of various projects;
- Assist the IT Manager in various administrative tasks.
IT skills
- Office365;
- Windows Server;
- Active Directory ;
- Cisco;
- Intune;
- Networking;
- VPN;
- Methodologies: ITIL.
About you:
you can have this capacity to teach
you are patient
you supervise and coach the juniors.
Languages :
French, English, another language is a plus.
NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com