Job Description
Responsabilities
* Assist the client with first and second level support on workstations, mobility devices and
* infrastructures (installations, replacement, change, relocation, removal)
* Provide support for computer systems in case of hardware and software incidents
* Provide support for mobile devices (iPad, iPhone,) in case of software incidents
* Provide support of inventory units (monitors, local printers, local scanners, and notebook
* docking stations) as well as support for local network printer systems
* Receive materials and spare parts, inventory, prepare for installation, install, and ensure
* feedback to customers
* Always demonstrate excellent customer service
Qualifications
Technical/Business Skills
* Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
* Monitoring and reporting of the production environment (dashboards, KPIs)
* Monitoring and improvement of procedures and documentation
* Basic knowledge of Apple environment (iPhone)
* Incident and request processing (ITIL – ticket tracking)
* IT Support experience in a large enterprise environment (+ 400 users)
Essential experience/skills
* At least 3 years of onsite support and customer care is required
* Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
* Motivation and real desire to improve and learn
* Organized, able to work independently, pragmatic, and hands-on approach
* Spoken languages: English (fluent) & Dutch (fluent)
Additional Information
* Sector: Chemical
* Location: close to Ghent
* Workload: 5 days per week / 8 hours per day on client site support
* FREELANCE opportunity
All our positions are open to people with disabilities