As a Louis Vuitton Store Manager, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands‑on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.
Job responsabilities
Client and Business Development
optimize the store's commercial performance
lead and develop the business of the store - improve sales, minimize losses, promote new products, in line with overall company objectives
maximum the potential of all product categories and universes in store
build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with the Head Office and in line with the Louis Vuitton brand image
establish a client‑centric mindset
be knowledgeable and aware of competitive landscape and market trends, analysing and recommending areas for business development and improvement
Store Operations
lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
ensure policies, standards and Louis Vuitton procedures are implemented and maintained
identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
oversee store security and health and safety matters
manage external supplier relationship and contracts
Team management and Development
develop managers to ensure the teams deliver the Louis Vuitton Promise to every Client
identify, recruit and develop talents to secure succession plans for key positions
translate strategic and business goals into individuals actions and objectives
set team and individual targets & monitor performances
provide leadership amongst the team, ensuring positive team spirit and motivation
ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate
Role Model on Selling and Floor Management
ensure business opportunities
provide qualitative and consistent feedback to the teams
be an ambassador for the Louis Vuitton brand
represent the brand in all public/store events and activities, to promote Louis Vuitton image, brand and products
Profile
Experienced retailer or manager with at least 8 years’ experience, with a strong sense of customer service
Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image.
Proactive, results-driven individual, demonstrating initiative and commercial creativity.
Strong communication-, social- and Networking Skills
Management and Leadership Skills - ability to lead and coach a team
Good reporting and analytical skills
Autonomous, self-motivated, able to be flexible
Strong command of English, Dutch and/or French
Extensive management Experience in Retail
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