* Consultancy Mission (freelance or employee)
Context of the request
The role of Quality Performance Lead is created in the context of a global QMS transformation program within a leading biopharmaceutical organization. The objective is not only to redesign and harmonize the Quality Management System, but also to measure Quality performance in a holistic and value-driven way, far beyond traditional Quality metrics. This role plays a key part in defining how Quality is measured, monitored, and translated into actionable insights at a global level, supporting senior leadership decision-making.
Typical Day (Stakeholder-oriented & Collaborative)
* Leading or contributing to workshops to define KPIs, targets, thresholds, and escalation rules.
* Challenging existing metrics to ensure they are meaningful, decision-oriented, and aligned.
* Working closely with experts to build and maintain the Quality KPI pyramid (operational -> tactical -> strategic).
* Interacting with the IT/Data team to ensure KPIs are correctly translated into dashboards and visual tools.
* Participating in global calls with international stakeholders and senior management.
* Preparing insights and narratives for Management Review and governance forums.
* Balance: The role is not purely technical; alignment, negotiation, and communication are central.
* Seniority: Minimum 5–8 years of relevant experience due to the high level of senior stakeholder interaction (VPs, leadership teams).
Must Have
* Proven experience in implementing a Quality measurement or KPI system.
* Experience in a regulated environment (Pharma, Nuclear, Aviation, or similar).
* Strong understanding of Quality processes (GxP preferred).
* Ability to design and manage end-to-end performance frameworks.
* Excellent communication, negotiation, and stakeholder management skills.
* Ability to challenge experts constructively and drive alignment.
* Strategic mindset combined with hands‑on execution.
* Comfortable working in complex, global, matrix organizations.
* Previous experience in the pharmaceutical industry.
* Knowledge of Power BI or other dashboarding tools.
* Change management experience related to system or process implementation.
* Strong “tech savviness” (understanding system constraints, data logic, visualization principles).
* On-site: 2 days per week on-site (standard company policy).
* Presence: On-site presence is mainly encouraged for team meetings and workshops.
* Flexibility: High flexibility regarding working hours and personal constraints.
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