Freelance IT Vendor Governance & SLA Manager
Hybrid Brussels center, to start ASAP until end 2026
The Role:
Defines and documents IT requirements (technical, operational, security) with IT teams to support Procurement's sourcing process.
Reviews and validates SLA expectations to ensure they match IT standards and service needs.
Monitors vendor performance against SLAs and coordinates with IT & Procurement teams to address deviations.
Ensures all technical, SLA, and IP requirements are accurately reflected in contract drafts before signature.
Manages IP‑related aspects for group product.
What the rôle does NOT involve
The consultant does not negotiate contracts, pricing, or commercial terms with vendors — Procurement owns that responsibility.
He does not select suppliers or make purchasing decisions — Procurement owns that responsibility.
The consultant does not manage budgets or financial approval workflows.
The consultant does not handle legal negotiations or define contractual clauses
Requirements:
Minimum 10 years relevant experiences
Good level of Dutch and/or French and English is required.
Technical understanding of IT infrastructure, software, cloud services, and service delivery models to accurately define requirements and assess vendor performance.
SLA literacy & service management skills to interpret, validate, and monitor service levels, KPIs, uptime commitments, support models, and escalation paths.
Knowledge of licensing & IP concepts (usage rights, ownership, compliance, open‑source considerations, software asset management).
Analytical & documentation skills to translate IT needs into clear, structured specifications for Procurement, Legal, and vendors.
Cross‑functional communication to collaborate smoothly with IT teams, Procurement, Legal, Security, and business stakeholders.
Risk awareness (operational, security, compliance) to identify gaps in SLAs, IP clauses, or technical requirements.
Vendor performance monitoring abilities to track SLA adherence and coordinate corrective actions internally.