About The Job
About Us:
Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.
Position Overview:
As Workforce Management Business Intern, you will be part of the Performance Team that is responsible for reporting, planning and traffic management of the CSC. The team ensures smooth running of front office operations for the EMEA zone to ensure the best client experience.
The Louis Vuitton Promise:
"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched"
Job responsibilities
Purpose of the role:
* Support the delivery of service levels and productivity targets for all skills, working on real time and long-term action plans
* Understand our business drivers and levers in order to improve our efficiency
Responsibilities:
* Assist in creating monthly planning for Front Office teams to ensure optimal coverage for all markets, including daily reference task
* Support the development and maintenance of reports and dashboards to track key performance indicators (KPIs).
* Assist in producing and presenting daily, weekly, and monthly business reports and summaries about WFM KPIs and SLAs
* Assist in request management
Profile
Required skills:
* Bachelor or master's internship. Internship agreement from school required. The internship is only possible with the internship agreement or a Belgian CIP agreement.
* Fluent in English, proficiency in other languages is a plus
* Strong analytical skills with attention to detail
* Advanced MS Excel and Power Point skills & Power BI (PBI)
* Excellent communication skills and ability to multitask
* Capacity to take ownership and follow up on projects
* Proactivity, creative problem-solving orientation, and data-driven decision-making
* A highly motivated and inspirational team player
* Previous experience with Workforce Management solutions is a plus
* Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.
Additional information
Discover the vibrant work culture at LVSE Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive
Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.
At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.
Recruitment steps
Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.
Skills development opportunities
Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.
Reference LVM29665