Customer Support Advisor — Bulgarian Kortrijk | Customer support | Bulgarian | Communicative | 1109516Your new companyYou will be working for a dynamic, innovative, and international company in Kortrijk that focuses on the worldwide sale of technical parts. Here, you'll have the opportunity to play a crucial role in ensuring customer satisfaction and contributing to the team's sales objectives.Your new roleAs a Customer Support & Sales Representative, you'll be the first point of contact for customers, handling a wide variety of questions and requests across multiple channels. You'll ensure a fast, accurate, and customer-focused service, playing a key role in retaining and satisfying customers.Your responsibilities:Handle Customer Requests: you'll receive, assess, and respond to client inquiries, complaints, and service requests across multiple channels.Customer Administration: you'll register and manage customer data, offers, orders, and complaints in the systems, ensuring accurate data processing.Build Customer Relationships: you'll welcome customers to the office and represent the company at fairs and events.Active Selling: you'll identify potential customers and hand over leads to colleagues when specialized expertise is required.Training and Coaching: you'll share knowledge and best practices with your team and support new or less experienced colleagues.Expertise Development: you'll continuously develop your knowledge of products, processes, and sales systems through training and coaching.Your profileYou have strong communication skills and a customer-centric mindset.You can handle requests quickly, accurately, and professionally, with a great eye for detail.You have a proactive attitude and are willing to learn and grow.You enjoy collaborating, sharing knowledge, and having strong organizational skills.Previous experience in customer service or sales is a plus.You are fluent in Bulgarian. Knowledge of another Balkan language is a bonus.What We OfferA dynamic role in an international and innovative environment.Opportunities for professional growth through coaching and training.A supportive, team-oriented work environment.A competitive salary and benefits package.What do you need to do now?Are you interested in this role? Please click on 'apply now' to forward an up-to-date copy of your CV, or contact the following email address: lamarana.sow@hays.com. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #LI-DNI