IT Infrastructure Technician
This is an exciting opportunity to join our team as an IT Infrastructure Technician. In this role, you will be responsible for implementing, maintaining, and managing our systems, infrastructure, and applications. You will also be involved in troubleshooting technical issues and ensuring that our IT infrastructure is secure, reliable, and deployed in an efficient way.
Main Responsibilities:
* Implementing, maintaining, managing, and monitoring installed systems, infrastructure, software, and hardware.
* Troubleshooting technical issues and identifying solutions to software and hardware problems.
* Managing multiple open cases/support tickets at once.
* Ensuring issues are fully closed off and communicated to internal clients.
* Providing accurate reporting, documentation, and technical knowledge.
* Supporting the release of new applications and testing new technology and applications.
* Aiding in shaping how IT supports the business as a whole via contributions to the service desk and the change management processes.
* Meeting SLA objectives including reaction and resolution times for managed tickets.
* Supporting on IT projects (Security, Infrastructure, Development).
* Deploying infrastructure and applications and ensuring they are in line with corporate policies.
* Managing that the IT infrastructure, systems, and applications are secure, reliable, and deployed in an efficient way.
* Implementing a comprehensive patch management strategy aligned with IT goals, planning and coordinating the deployment of patches, reviewing reports, and compliance status.
* Conducting security events analysis reporting, identifying and managing incidents, etc.
Requirements:
* At least 3 years of experience in a similar software engineering role.
* Familiarity with Office 365, Windows server, network management, hardware, software, etc.
* Detailed knowledge of Windows, Linux, and macOS operating systems.
* Hands-on experience and ability to troubleshoot user-level related network issues.
* Knowledge of or interest in learning more about information security, business continuity, compliance management, and overall understanding of IT service management.
* Dynamism, problem-solving, self-teaching, customer-orientation, and teamwork.