Idealis Consulting is a team that designs, develops, integrates and supports your ODOO solutions in order to make our customers more productive, responsive and profitable.
Your responsabilities:
Strategic Client Management
* Build and maintain trusted relationships with C-level executives (CEO,CFO, Directors,..) aligning solutions with their strategis objectives
* Understand client challenges, identify opportunities for added value, and contribue to long-term client loyalty and growth
* Ensure regular client engagement, anticipate needs, monitor satisfaction, and adapt strategies accordingly
* Handle complex or sensitive situations with diplomacy and assertiveness
Project Management
* Collaborate with internal Delivery & Services teams to ensure timely, on-budget project execution aligned with client expectations.
* Coordinate with technical and clients teams to ensure project coherence, planning, accuracy, and proactive risk mitigation
* Ensure smooth transitions between project phases and act as the SPOC for high-risk or strategic projects
Business Development
* Identify and pursue new business opportunities, upsell services, and support strategic client negotiations
* Participate in contract renewals and client discussions with a focus on long-term value creation
Your profile
* Bachelor/Master studies in a related area (Commercial Engineer, Economics, Communication, ...)
* At least 3 years of experience in managing key accounts, complex projects, and working with decision-makers at senior levels, preferably in ERP/SaaS environments
* Experience within the ERP sector such as ODOO, SAP or another ERP player
* Familiarity with project management methodologies and the ability to lead or support technical and functional discussions with customers
* Fluent in French and English, knowledge of Dutch is a plus
* Skills : strategic mindset, persuasive and influential, leadership, organized, customer-centric and results-oriented, adaptability and team spirit