One of our clients is looking for a Desktop Support Engineer to join their Infrastructure Services Team. In this role, you will work with the latest technologies in a dynamic and fast-paced environment, contributing to software and Hardware standards, engineering end-user computing solutions, and supporting employees by resolving issues and improving user productivity.
About the team:
The Infrastructure Services team supports the entire enterprise through the implementation and support of innovative technologies. As part of a strong and reliable team, you will operate in a fast-paced environment, delivering and maintaining a wide range of technology solutions across growing business lines. You will be valued as a key contributor within a collaborative, technology-driven organization.
Key responsibilities
Administer and deploy a wide range of workstation Hardware, Microsoft Windows operating systems, Microsoft Office, and common enterprise applications.
Provide advanced troubleshooting and support to users across multiple locations and time zones via phone, ticketing systems, or in person.
Participate in enterprise-wide IT projects such as Hardware refreshes, application deployments, acquisitions, relocations, and system upgrades.
Administer and support the company's Virtual Desktop Infrastructure (VDI), including infrastructure management and issue resolution.
Create and maintain technical documentation related to system configurations, procedures, and knowledge base articles.
Be willing to adjust work schedules for on-call IT support coverage when required.
Required skills & qualifications
2+ years of experience in a Service Desk or Desktop Support role within an enterprise environment.
Strong experience with:
Windows 7 / Windows 10
Microsoft Office
Active Directory user administration, Group Policies, and desktop profiles
Excellent customer service skills and a strong team-oriented mindset.
Ability to communicate clearly and concisely with users at all levels of the organization.
Experience with:
Windows OS imaging, software packaging/distribution, and Microsoft patch management
Document imaging and printing solutions (multi-function print/scan/fax devices)
Technical documentation and troubleshooting guides
Mobile device support (smartphones and tablets) using MDM solutions such as Microsoft Intune or AirWatch
Application support and basic network administration
Service desk tools and ITIL methodologies
Ability to manage small technical projects independently.
Comfortable working in a fast-changing technology environment.
Ability to lift and carry computer equipment (up to 50 lbs / 23 KG).