Dynamics 365 CRM - Functional Consultant Belgium
Avanade Brussels, Brussels Region, Belgium
About the role
Are you passionate about implementing CRM within the Dynamics 365 ecosystem? Join our team as a Business Analyst and contribute to the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to tackle our clients' business challenges.
Our team
Our CRM team manages Customer Relationship projects using the Microsoft Dynamics 365 Customer Engagement solution, focused on Sales, Marketing, and Customer Service. The Power Platform is an integral part of our expertise. Our team is cohesive and supportive, led by a dynamic and motivated manager. The team is cross‑functional, comprising functional, technical, delivery‑oriented, and pre‑sales profiles.
Skills And Experiences
* Proficiency in communication in English, French or Dutch.
* Curiosity and commitment to continuous learning to stay at the forefront of technological advancements and best practices in CRM.
* Team spirit and a willingness to share knowledge, supporting mutual assistance and kindness within the team.
* Ability to work on large‑scale projects for a diverse clientele.
* Holding or pursuing MB200, MB210, or MB220 certifications.
* Expertise in functional areas such as Sales, Marketing, and Customer Service.
* Proficiency in key functionalities of Microsoft Dynamics 365 Customer Engagement.
About You
Excellent communication skills and the ability to work efficiently in an international environment. Place quality and client needs at the center of your work. Proactive approach to learning and knowledge sharing. Ability to work effectively in an international team environment. Passion for CRM and its Microsoft ecosystem.
What You’ll Do
* Define test plans, scenarios, and test cases.
* Hold or be in the process of obtaining MB200, MB210, or MB220 certifications.
* Define test plans and monitor the implementation of features.
* Master project methodologies (Scrum, Agile, V‑Model) and apply them effectively.
* Draft functional documentation and provide user training.
* Conduct workshops to gather and analyze client requirements and provide CRM implementation advice.
* Ensure alignment between client needs and the deployed CRM solution.
Benefits
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications). Real‑time access to technical and skilled resources globally. Dedicated career advisor to encourage your growth. Engaged and helpful coworkers genuinely interested in you.
Seniority level
Entry level
Employment type
Full‑time
Job function
Consulting, Information Technology, and Sales
Industries
IT Services and IT Consulting
EEO Statement
Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protected group status as defined by law.
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