Are you an accountant with a good knowledge of English and dreaming of breaking out of the routine to dive into tech?
Transform your business expertise into a new career: become the link between accounting and management IT atIBGraf Group, a leading player in accounting software and ERP for over 40 years.
Your mission
As a Management Software / ERP Support Consultant, you will assist Belgian and Luxembourgish companies in their digitalization.
Your role combines business analysis, technical support, and customer assistance:
* Provide FR/ENG customer support as needed (diagnosis, troubleshooting, follow‑up via ticketing).
* Install, configure, and set up new software solutions.
* Analyze accounting needs and propose the best ERP configurations.
* Train and guide users (webinars or remote assistance).
* Collaborate with the project and development teams to improve tools.
* Monitor satisfaction indicators and contribute to continuous improvement.
Candidate Profile
* Comfortable speaking and writing, with a good knowledge of English.
* Training or experience in accounting/management IT background (fiduciary, SME or company).
* Curious, pedagogical, and passionate about management software solutions.
* Customer service oriented, structured approach, team spirit.
* Resilient, solutions-oriented, with a genuine pleasure in helping and sharing knowledge.
* Bonus: knowledge of Sage, Horus Software, Odoo or other ERPs.
Why join IBGraf?
Because here, you advance your career without sacrificing your work-life balance. You work in a human, stimulating, and supportive environment, where every project is a collective adventure.
What We Offer
* Permanent contract with an attractive and evolving package
* Company car + fuel/charging card
* Group insurance
* Remote work (after 3 months)
* Flexible hours (after 1 year)
* Annual bonus based on team performance
* Compensatory leave
* Offices located in Belgium in Wavre, Zaventem, Namur, and Herstal.
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