Functie
Vivaldis Office is looking for a Customer Service Officer for our client in Hasselt. Our client is specialised in incident management and roadside assistance.
Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on +3211 94 81 56.
Your duties as a customer service officer will include:
* You'll respond to incoming phone calls and mails;
* You'll gather the necessary information and check it's accuracy and completeness;
* You'll provide the needed technical support and communicate with the workshops;
* You'll update all the involved parties;
* You'll monitor the agreements;
* You'll follow the contract-related issues up and respect the imposed deadlines.
Profiel
As a customer service officer you can recognise yourself in the criteria below:
* Preferably you have gained a first experience in customer service;
* You can easily work with the computer, especially with MS Office;
* You're a social person with strong communication skills;
* You have attention to detail and are stress-resistant;
* You work organised and have great organizational and time management skills;
* If you work the weekend + monday shift, you must speak German/English, Dutch/French/English, or Polish/Dutch/English. If you work the night shift, you must speak German/Dutch/English, while the 3 night shifts require French/Dutch/English or Dutch/English, and the day + occasional saturday shift requires German/English.
Wat je van ons krijgt
What's in it for you as the new customer service officer:
* You'll end up in a leading company in an international environment;
* You'll work in a full-time position with a strong emphasis on work-life balance;
* You'll receive a competitive salary including fringe benefits;
* The company hosts various social events to boost the team spirit;
* Hard work pays off! After a successful interim period you'll receive a permanent contract.
We look forward to your application if you're convinced of this vacancy.