For an European institution in Brussels, Belgium, we are looking for a hybrid ServiceNow SPM Specialist.
Candidates need to be based in Belgium or willing to relocate to Brussels, when coming from abroad. Candidates need to be willing to work 5 days on-site.
Candidates need to be fluent in English. A work permit is not provided. This position is open for contractors.
Tasks and Responsibilities:
* Organize and support the successful adoption of SPM at programme and project level;
* Resolve stakeholder issues quickly, organize efficient support;
* Propose, write organize and maintain relevant documentation;
* Ensure constant adequation between operational requirements and available dashboards/reports (OOTB and custom);
* Manage communications and define strategies to increase results in line with defined adoption targets (from awareness to action);
* Run the weekly scrum of scrum with cross project teams, ensure SPM is always updated and used in a consistent and efficient way;
* Liaise with Methodology experts at the European Institution, ensure alignment of practices;
Profile:
* Bachelor or Master degree;
* +11 years of IT experience;
* Be proficient in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI;
* Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum;
* Experience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams);
* Know how to create/update forms, tables, flows, and dashboards;
* Be able to interpret data from reports or Performance Analytics;
* Experience managing end-to-end onboarding processes or employee journeys;
* Strong in communication, change management and training end-users;
* Ensure compliance and data quality across SPM and EAP modules;
* Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholder;
* ServiceNow - Certified Implementation Specialist – Strategic Portfolio Management;
* Good knowledge of English;