Job Description
Service description:
The Datacom team provides Elia with a reliable and fault-tolerant communication network. The department's responsibilities include management of fixed and satellite telephony, internet and WiFi connectivity, network security, and the management of different telecommunications platforms supporting remote operation and monitoring of the high-voltage substations, data collection, physical security and communication with other partner companies.
To strengthen our Data Transport Network operations Center (NOC) Team, we are looking to hire a Data Transmission Network Operator, who's goal will be to ensure the good functioning of the datacom network and ensure incidents are handled in a fast and swift way as well as handle the planning (scheduled or not) of the maintenance/repair of the Elia Data Transmission network.
Key Responsibilities:
* Monitoring and ensuring the good functioning of all Datacom platforms.
* Analyzing, solving, and escalating problems arising in the Datacom network, if needed in collaboration with network architects, product owners, and/or external partners.
* Contacting the stakeholders in case of network incidents, technical problems, or planned works, to obtain additional information, to confirm a planning or to confirm a resolution of an incident or a problem.
* Responding in all rolls (Daily Operations, Planning, Projects) to all questions or requests coming from other teams/departments or from third parties.
* Executing administrative task to maintain the quality of the Datacom platforms including the documentation.
* Actively contributing in internal/external process improvements, and in knowledge sharing within the team
Requirements:
* You hold a bachelor's degree in electronics, ICT, or telecommunications, or have equivalent technical experience in this field,
* Must have an all-round practical and operational knowledge of modern LAN and WAN networks, such as SDH, DWDM, IP/MPLS, VOIP, and their management systems,
* Experience as a Helpdesk officer or Network Operations Engineer is an advantage,
* You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must)
* Motivated to continuously learn and broaden your technical knowledge of Datacom networks,
* Able to work independently and methodically, to set priorities and have a sense of responsibility and urgency.
* You have the necessary analytical and communication skills to assess impact and risks accurately, and to communicate about it when necessary.
* You can be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues) and you are stress resistant.