Service Delivery Excellence
As a seasoned IT Service Manager, you will play a pivotal role in the end-to-end service delivery. Your primary responsibility will be to establish and maintain long-term service and contract agreements across infrastructure services and end-user services, ensuring that the technical needs of business units are met.
You will act as a trusted advisor to clients, building personal relationships with key stakeholders within the organization. This requires taking ownership of the business and IT infrastructure department during escalations and outages, providing optimal support and resolution.
To guarantee exceptional service delivery, you will continuously take improvement initiatives, considering quality, performance, and cost. By implementing a successful service delivery approach, you aim to maximize customer satisfaction and achieve predetermined service level agreements. You will report on performance, SLAs, financials, HR, and customer relationships to senior management.
Key Responsibilities:
* Develop an annual strategy to enhance and develop services under your responsibility.
* Maintain open communication with architects to discuss the impact of new technologies and architectural roadmaps.
Requirements:
* Master's degree in IT, Business economics, or equivalent experience.
* Minimum three years of experience in service delivery management, managing large outsourced IT infrastructure service contracts.
* Extensive knowledge and experience with ITIL, project management, and budget management.
* Familiarity with IT infrastructure environments (Data Centers, Network, and Workplace services).
* Strong analytical and communicative skills for problem-solving in diverse situations.
* Collaborative mindset with flexible attitude, proactive approach, and diplomatic handling of issues.
* Able to motivate, coach, and manage employees with a positive attitude and willingness to listen.
* Driven by results, prioritizing while maintaining optimal service standards.
* Fluent English language proficiency, both written and spoken.
* Willingsness to travel abroad regularly.
About the Opportunity:
This exciting position offers the chance to join a people-oriented company where well-being truly matters. Enjoy flexible working hours, remote work possibilities, 20 days holiday, and 12 WTR days within a 40-hour week. You will also have access to our state-of-the-art TVH Park, a green area perfect for relaxation, meetings, and lunch breaks.
What's in it for You:
Salary Package: An attractive salary package including extra-legal benefits such as company car, group and hospitalization insurance, luncheon vouchers, corporate restaurant, etc.
Dynamic Work Environment: Join an international company with a family atmosphere where people are at the center.
Promotion Opportunities: Numerous opportunities for personal development through permanent guidance and professional training courses.
Fun Afterworks and Events: Participate in fun afterworks and other optional events, e.g., TVH Kaffee.