We are currently headhunting a dedicated Customer Engagement Advisor to join a global vanguard in the heavy-duty vehicle and commercial transport industry. This role is strategically designed for professionals who recognize that in the world of international logistics, operational uptime is the ultimate benchmark of success.
Based in the historic and vibrant city of Ghent, Belgium, you will represent a brand synonymous with engineering excellence, serving as the definitive link between advanced automotive technology and the enterprises powering global supply chains.
THE MANDATE: DRIVING THE ENGINE OF COMMERCE
In this capacity, you transcend conventional support, providing technical insights and bespoke solutions for fleet owners and specialized dealerships across Europe.
* Hybrid Operational Model: Benefit from a balanced professional lifestyle with four days at our state-of-the-art Ghent headquarters and one day of remote autonomy.
* Premium Representation: Manage high-level inquiries via voice and digital platforms, upholding a global reputation for safety, innovation, and reliability.
* Strategic Problem-Solving: Conduct forensic analysis of complex service challenges to deliver high-impact resolutions for our commercial partners.
* Cross-Functional Synergy: Partner with Sales, Logistics, and Engineering divisions to ensure seamless workflows and meticulous data integrity.
* Elite Technical Training: We provide fully subsidized, world-class professional development. No prior mechanical background is required; we equip you with the specialized knowledge to become an industry authority.
THE IDEAL PROFILE: RESILIENCE & MULTILINGUAL COMMAND
We are seeking proactive communicators who thrive within the high-velocity, multicultural environment of a global industrial leader.
* Linguistic Authority: Native or near-native mastery of both Czech and German is mandatory to serve this critical regional hub.
* Corporate English: Professional fluency in English (B2+) is essential for internal collaboration and technical documentation.
* Diplomacy & Composure: An unwavering commitment to excellence and the emotional intelligence to maintain professionalism during peak operational cycles.
* Technical Agility: Intuitive comfort navigating sophisticated software ecosystems and managing multiple analytical tools concurrently.
* Operational Flexibility: The ability to excel within a 24/7 rotational shift framework, ensuring uninterrupted support for our global clientele.
PREMIUM COMPENSATION & TOTAL REWARDS
We recognize bilingual expertise as a high-value asset, rewarding it with an inclusive, growth-oriented environment and a premier benefits suite.
* Executive-Level Salary: A competitive remuneration structure benchmarked against the highest standards of the global industrial sector.
* Holistic Protection: Comprehensive private medical and life insurance coverage for you and your family.
* Strategic Relocation Support: To facilitate a seamless transition to Belgium, we provide one month of residency in a premium furnished apartment in Ghent while you secure your permanent home.
* Career Velocity: Transparent internal pathways for promotion into leadership or specialized technical functions across our global network.
* Predictable Balance: Your full-time schedule is architected well in advance, providing the clarity needed to manage your personal life with absolute confidence.
Ready to join the engine room of global commerce? Your journey begins at the heart of European engineering in Ghent.