B&B HOTELS is continuing its strong expansion across Europe and is strengthening its Group Reservations team in Belgium and Luxembourg. We are currently looking for an Intern – Group Reservations to join our team based in Brussels. Your Mission You will contribute to the efficiency and performance of group reservations across a portfolio of 13 hotels (Belgium & Luxembourg), working at the heart of our commercial activity. Key Responsibilities • Evaluate incoming requests and identify sales opportunities • Act as the main point of contact for clients from initial inquiry to final confirmation • Support negotiations and contract finalization • Build and maintain strong relationships with business partners • Promote B&B HOTELS and actively contribute to sales development • Ensure high levels of customer satisfaction and loyalty • Monitor reservation files, deadlines, and invoicing • Manage cancellations, modifications, and complaints • Input and track reservations in the PMS (OPERA) • Ensure smooth communication with internal teams and hotels Your Profile • Dynamic, organized, and self-motivated • Strong interest in hospitality and customer relations • Commercial mindset with good negotiation skills • Analytical, proactive, and solution-oriented • Comfortable working in a fast-paced environment • Good command of Microsoft Office • Fluent in French, Dutch, and English (written and spoken) Why join us? • A hands-on experience at the core of business operations • A transversal role combining sales, operations, and client relations • A dynamic and fast-growing international environment • Offices located in a vibrant area of Brussels (Flagey/Bailly) If you are motivated and eager to develop your skills in the hospitality industry, we would love to hear from you.