Business Analyst-DUTCH SPEAKER
Industry: Insurance
Location: Berchem (Hybrid – minimum 2 days onsite per week)
Start Date: ASAP
Contract Type: Freelance
Role Overview
We are seeking a skilled Business Analyst to support the transformation team (TO) within the XRM (relationship management) domain. In this role, you will collaborate with a product owner to analyze epics and business features, enabling strategic goals through actionable insights and business cases. You will act as a crucial link between stakeholders, developers, and management to shape the roadmap and ensure implementation success.
Key Responsibilities
* Analyze business needs and processes via workshops, interviews, and data analysis
* Translate business requirements into user stories
* Support the development of business cases and conduct impact assessments
* Collaborate with development teams to implement tailored solutions
* Track progress and evaluate effectiveness of process changes
* Bridge business and transformation office departments
Ideal Profile
* Bachelor’s or Master’s degree in Business Administration, Computer Science, Economics, or a related field
* 3–5 years of experience in business analysis and process optimization within the insurance industry
* Minimum 5 years of total experience in insurance
* Strong proficiency in process modeling and user story writing
* Skilled in stakeholder management and communication
* Fluent in Dutch and English (spoken and written); French is a plus
Required Skills
* Analytical mindset with strong problem-solving abilities
* Experience with stakeholder analysis tools and techniques
* Proactive and collaborative working style
* Solid understanding of insurance processes