Mission Context
Support the Payments Tribe in transforming business challenges into scalable, user-centric payment solutions. Contribute to initiatives aimed at improving payment flows, increasing transparency, and reducing exceptions.
Key Responsibilities
* Lead business analysis for payment initiatives, including automation of exception handling (SWIFT Case Manager, ISO20022, Smart Routing, AI tools)
* Analyse service requests and recurring issues to identify pain points and propose process improvements
* Collaborate with stakeholders across countries to document requirements and ensure alignment across squads
* Translate business needs into clear, actionable requirements and track KPIs for payment performance
* Support end-to-end feature delivery, including planning, coordination, and reporting
Requirements
* 10+ years of experience in payments, investigations, or related operations
* Strong background in business analysis, process workflows, and requirements management
* Proficient in MS Office, with understanding of IT systems and testing
* Knowledge of Agile methodology is a plus
* Languages: French & English (strong), Dutch (nice to have)
Soft Skills
* Analytical, structured, and solution-oriented
* Client-focused with excellent communication skills
* Ability to work autonomously and manage stakeholders
* Results-driven with international payments experience
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