SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE ADVERTISING SECTOR – IS LOOKING FOR A FULL TIME TRILINGUAL ACCOUNT DIRECTOR (F/M/X; employee or freelance contract)
With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.
Net, Make, and Mediaplus are the foundations of the House of Communication.
Net, part of our Brussels-based House of Communication (labeled Great Place to Work) is seeking a T-shaped Account Director who thrives on both strategic leadership and hands-on operational involvement.
This role requires you to manage strategic client relationships while actively leading, coaching, and working alongside our team of Digital Project Managers in the day-to-day delivery of projects. Net’s full client portfolio, ensuring that project delivery aligns with our strategic objectives and maintains the highest quality standards.
Strategic Account Planning
Develop and implement strategic account plans that align with the client’s overall business and marketing objectives, leveraging Plan.Net’s full-service offering; including digital transformation consulting, customer and commerce platforms, CRM, data & analytics, customer experience design, UX/UI, and AI-powered solutions.
Collaborate with client stakeholders and internal experts across strategy, UX, data, tech and content to identify opportunities for impactful digital innovation. Ranging from automated loyalty and first-party data activation to CRM-driven personalization, seamless commerce, and agentic AI workflows.
by connecting capabilities such as CRM architecture, content automation, journey orchestration, and AI-driven personalization; Service & Campaign/Project Execution:
Oversee the delivery of all services and campaigns, ensuring excellence from concept through execution.
Coordinate cross-functional teams to deliver work that meets or exceeds client expectations.
Financial & Operational Management:
Manage budgets, forecast revenue, and ensure account profitability and operational efficiency & efficient resource management.
Provide accurate and timely financial updates to both the client and internal stakeholders.
Net’s expertise.
Team Leadership:
Lead multidisciplinary teams working on digital strategy and transformation projects, including CRM, customer journey management, UX/UI, content, CRO, data, tech and AI
Directly manage and support project managers, ensuring they are empowered to deliver operational excellence across complex digital ecosystems.
Coach, mentor and grow junior and mid-level talent across project delivery, client service and digital strategy.
Create a safe, empowering environment where people feel trusted, supported and challenged to evolve.
At least 10 years of experience in advertising, with at least 3 years in a senior (digital) client service or account director role.
A proven people leader with the ability to inspire, coach and empower teams.
Strong digital knowledge across CRM architecture, MarTech, performance marketing, CRO strategies & lead generation funnels, loyalty & data activation, and AI applications.
Experience with integrated marketing campaigns and omnichannel journeys.
Dutch native & fluent in French and English.
Eager to grow across a wide range of sectors – both B2C and B2B – with curiosity for different business models and marketing challenges.
Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!
On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.
Discrimination of any kind has no place in our company. Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.
Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.