Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role : At Colt, we're all about delivering exceptional service. Our service & contract managers play a key role in ensuring our customers have a seamless, reliable experience with us. Acting as the bridge between the customer and Colt, you'll manage service performance, drive improvements, and ensure contractual commitments are met—so our clients can focus on growing their business. What you will do : As a service & contract manager, you'll own the service relationship for key accounts, supporting them from onboarding through to ongoing operations. You'll manage performance, address issues proactively, and be the customer's go-to expert on everything service and contract related. Lead onboarding and service reviews for gold & platinum customers Build strong relationships across customer teams Monitor performance and produce regular service reports Create and maintain relationship agreements Drive service improvements and resolve escalations Ensure contract compliance—SLA, pricing, renewals, and changes Collaborate with internal teams to deliver results and support account growth What we're looking for : 7+ years in service delivery, customer success, or contract management in tech environments Strong communicator with a calm, confident presence under pressure Knowledge of ITIL, contract governance, and financial acumen Experience contributing to RFPs and service-related pitches Comfortable in dynamic, international, cross-functional teams Fluent in English; French and Flemish excellent presentation and reporting skills Flexible for occasional travel Competencies Championing Customer Needs Communicating Effectively Interacting with People at Different Levels Serving Customers Building and Supporting Teams Negotiating Agreements Skills Escalation Procedures Proactive Engagement Product/Service Knowledge Service Level Management Service Level Agreements Contract Management What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. ... ITIL Process, Service Delivery, Onboarding, Governance, Contract Management, Reporting Skills, Engagement, Flemish, Pitching, Stress tolerance, Communication, Negotiation, Contracts, Key Account, VOS, Pricing, Self-confidence, Financial Acumen, Customer Needs, Proactivity, Service Improvement, Service Reviews, Platinum, Customer Service, Operations, Service, Customer Success, Renewals, Delivering Results Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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