Keyence, a Japanese company specialized in high technology products such as sensors, microscopes, laser markers and vision measurement systems, is hiring a Technical support officers. The company is a global leader in automation industry responsible for delivering high-precision and innovative products to companies worldwide.
On your role as a Technical Support Officer:
• you will become an expert in one of our product lines
• you will support our Sales Engineers and Clients when it comes to your assigned product line.
• you will also be an internal trainer for your colleagues, and you will be assisting with new product launches by providing trainings materials, knowledge sharing and customer trainings. This position is based in the HQ in Mechelen.
As the company focuses on a professional approach towards the clients, they are servicing them in perfect English.
Your responsibilities?
• Supporting the Clients and Sales Engineers via email, phone, video or face-to-face regarding your assigned product line
• Training your colleagues and clients
• Taking care of technical documentation/ translation.
ProfielWhat do we require?
• Graduated in technical engineering (mechanics, electronics)
• First experience in customer service or technical support
• Fluent speaker with a high level of English in speaking and writing.
• Interest in Technology and Technical products; an on the job training will be provided!
• Good problem solving and communication skills
• As you will be traveling towards your clients a drivers licence is required!
Aanbod• Competitive Salary and bonus system
• Extensive product training
• Hospitalization and Group Insurance
• Meal vouchers and Eco-cheques
• Public Transportation Reimbursement
• Business trips (about 30% of your time) towards your clients in the required country.
• Paid overtime
• Working hybrid: 3 days in the office, 2 days from home!
• International environment, open communication and continuous learning
Interested? Apply on our website or send us a mail via mechelen.170@adecco.be