Senior support and service consultant IT (SNS01901)
Sansaone Brussels, Brussels Region, Belgium
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Senior support and service consultant IT (SNS01901)
Sansaone Brussels, Brussels Region, Belgium
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Job Description
As a senior support and service consultant, you are the first point of contact for IT-related questions and problems.
* You support end users in solving technical issues, ranging from hardware problems to more complex application issues.
* With your thorough knowledge of ITIL processes, you will ensure that requests and incidents are effectively identified, analyzed, and resolved according to the standardized ITIL methodology.
Job Description
As a senior support and service consultant, you are the first point of contact for IT-related questions and problems.
* You support end users in solving technical issues, ranging from hardware problems to more complex application issues.
* With your thorough knowledge of ITIL processes, you will ensure that requests and incidents are effectively identified, analyzed, and resolved according to the standardized ITIL methodology.
Responsibility
* Providing first-line support for end users via phone, email and ticketing system.
* Diagnosing and resolving hardware and software problems.
* Apply ITIL processes to manage service requests, incidents, and changes.
* Documenting solutions and procedures for future use and knowledge sharing.
* Maintaining good communication with users and ensuring timely feedback.
* Collaborate with the IT teams to solve problems and improve processes.
Requirements
* Degree/Demonstrated Experience
* Minimum of 5 years of experience in a help desk or service desk position.
* Demonstrated knowledge of ITIL and experience in applying ITIL processes.
* Basic knowledge of IT security and awareness of security risks.
* Experience with application support and solving user problems in various applications.
* Problem-solving skills and a customer-oriented attitude.
* Team player, but also able to work independently.
* Experience with ITSM tools (e.g. ServiceNow, Topdesk, 4me, …)
Skills
* 1st line support for hardware workstations and peripherals
* servers, system software and networks
* Affinity with application development
* Analytical skills
* Ervaring met ITSM-tools
* ITIL works
* Office 365
Languages
* Dutch
* English
* French
Hiring Team Member
Oplus_131072
Bindu Madhavi
HR Associate
* LinkedIn
* Mail
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
IT Services and IT Consulting
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