Your main responsibilities will include:
* Providing world class customer service to the office.
* Execute the effective and timely delivery of IT services.
* Interact effectively with all customer constituencies.
* Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
* Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
* Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
* Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
* Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
* Maintain standards, operational guidelines, and administrative procedures relating to IT function.
* Encourage and promote team work between local, regional, and Global Services IT resources.
* Participate as an active team member on IT projects to which assigned.
* Interact with external vendors.
* Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.
* Experience providing support in a Windows 10/11 and iOS environment.
* Experience providing support on Microsoft Office products, particularly Word/Outlook. Office 365 experience helpful, Exchange and SCCM.
* Extensive experience with computer hardware, printers, smartphones and audio-visual communications equipment.
* Experience providing IT support in a Professional Services environment.
* Strong customer services skills, interpersonal and team skills
* French and Dutch (English will be a plus)
Complete package and the opportunity to work in a high-end environment.