Job description
Join the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you’ll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your next career move.
As a Customer Care Advisor, you’ll take ownership of the full complaint-handling process — from first contact to final resolution. Your responsibilities include:
- Investigating customer or dealer complaints and coordinating with all involved parties.
- Driving resolution through clear communication and timely follow-up.
- Assigning responsibility and ensuring any financial settlements are handled.
- Sharing feedback to help improve internal processes and customer experience.
keywords: financial problem solver - Volvo Action Service (VAS) financial customer service
Profiel
- Bachelor thinking level.
- Fluent in English + Spanish + French (minimum B2 level).
- Flexible in working hours: Working in a full continuous system is not a problem for you; rather, you enjoy the variety.
- Driving license B: You must be able to come to the company independently.
Aanbod
Fixed contract fixed term (no interim contract, yes Volvo Contract).
- Working hours: 7.5 hours per day, 37.5 hours per week.
- Full time schedule with rotation of weekends and night shifts every 6 to 8 weeks.
- Vacation days: 20 days.
- Competitive salary supplemented with fringe benefits:
*Meal-time vouchers.
*Shift premium
*Company restaurant at democratic prices.
*Phone + Laptop
*Eco cheques
- Application process:
*Interview with recruiter Adecco (screening).
*Teams interview with Volvo recruiter.
*Interview with department (language check).
*Teams interview with team manager
*Salary proposal
Adecco Permanent Recruitment Center only works on vacancies that guarantee you an immediate permanent contract.
We are responsible for recruitment & selection at our clients.
Interested?
Apply online, we guarantee a fast and discrete treatment of your application.