Our client is an international company that distributes goods from Belgium and is a global leader in its sector.Are you an experienced customer service professional who thrives in a fast-paced, problem-solving environment? Do you enjoy being the key point of contact for clients and making a real impact on their experience?
We are looking for a Customer Experience Specialist to join this team. In this role, you will act as a trusted partner for the dealer network, ensuring their needs are handled quickly, professionally, and with a strong customer-first mindset.
You will play a critical role in managing and expediting back-order requests, helping dealers receive the right parts at the right time. Your ability to communicate clearly, prioritize effectively, and resolve issues proactively will directly influence customer satisfaction.
Your responsibilities:
* Act as the primary point of contact for dealer inquiries via the collaboration platform
* Deliver fast, clear, and solution-oriented responses to dealer requests
* Take ownership of back-order expediting, ensuring timely follow-up and resolution
* Build strong relationships with dealers and internal stakeholders across the supply chain
* Understand customer challenges and proactively provide solutions that improve their experience
* Proven experience in customer service, client support, or account coordination
OR you are a young potential with a degree in logistics/supply chain.
* Strong communication skills in English. Dutch is an asset.
* A proactive, customer-first mindset with excellent problem-solving skills.
* Ability to manage multiple priorities in a dynamic environment.
* Experience in supply chain, logistics, or technical environments is a plus.
* Work in a high-impact, customer-facing role where your contribution truly matters
* Gain exposure to end-to-end supply chain operations
* Collaborate with an international network of dealers and partners
Further develop your communication, stakeholder management, and problem-solving skills
Be part of a team that values customer satisfaction and continuous improvementLogistics, Customer Service, Solution Oriented, Customer Experience, Problem Management, Customer Experience, Management, Taking Ownership, Asset, Supply chain, Customer Challenges, Coordination, Supply chain, Communication, Fast Pace, Networks, Multi Tasking, Client Support, Problem Management, Proactivity, Point of contact, Providing Solutions, Proactivity, Problem Management, Expediting