Talencia Consulting is currently looking for a Service Delivery Manager for one of his clients.br/ br/ Location: Brusselsbr/ Start Date: ASAPbr/ Duration: 6 months +br/ Language: French and /or Dutch + Englishbr/ Homeworking: Partially remotebr/ br/ As the Infrastructure Services Delivery Lead, you will oversee the operational excellence of the IT Infrastructure team, ensuring high-quality service delivery. You will lead a team of System Engineers, drive process efficiency, and act as a key liaison between technical teams and senior management.br/ br/ h2Mission /h2 ul liTeam operational leadership: ul liLead and mentor a team of System Engineers, fostering a high-performance culture /li liManage daily workflows, ensuring task prioritization aligns with business needs /li liAct as a people manager, providing guidance and resolving conflicts when necessary /li liEnforce adherence to service-level agreements (SLAs) and quality standards /li /ul /li liService vendor management: ul liMonitor service performance, ensuring client satisfaction and contractual compliance /li liCollaborate with external vendors to optimize service delivery and cost efficiency /li liDrive continuous improvement in tools, processes, and methodologies /li /ul /li liPerformance reporting: ul liTrack team productivity, budget adherence, and project timelines /li liGenerate performance reports for stakeholders, ensuring transparency /li liProactively identify risks and implement mitigation strategies /li /ul /li liStakeholder collaboration: ul liReport directly to the Head of Technology /li liCoordinate cross-functional activities with Operations, Technology, and external partners /li liRepresent the Infrastructure team in critical meetings (daily stand-ups, incident reviews, etc.) /li /ul /li /ul br/ h2Profile /h2 ul li5+ years in a similar managerial role within IT infrastructure /li liHands-on experience with data center operations, cloud platforms (Azure preferred) /li liBachelor's degree in IT or equivalent work experience /li /ul